If you have completed the onboarding process but your account is pending approval:

Double-check the information you submitted

• Ensure all the information provided during the onboarding process is accurate and up-to-date.

• Review your personal and business details, including required documents to ensure everything is correct.

Contact our customer support team

• If you're still experiencing issues, please chat with us or send us an email. 

• Provide your account details, such as email address or Merchant ID and a brief explanation of the issue. Don't forget to attach any available error messages or relevant documents.

• The team will investigate the issue and guide you on the next steps.